FAQ

What are your delivery options?

When placing an order, there are three options: Local Pick Up, Local Delivery, or shipping via UPS. You may pick up your order from our Salt Lake Gift Studio during business hours at no additional charge. We hand-deliver along the Wasatch Front from Logan to Payson.  For home deliveries, if a gift recipient is not available, the gift will be left at the doorstep when possible. Deliveries in Salt Lake County are $8; outside Salt Lake County is $10-12. We also deliver to Heber, Park City, and Tooele for $15.  We ship nationwide and standard UPS rates apply. Delivery and shipping fees will be applied at check-out.

When will my gift be delivered?

Generally, all orders are hand-delivered within 1-3 business days. Orders are also shipped within 1-3 business days. Please make a note on your order if a gift must arrive by a certain date. Please call for pricing and availability for same-day deliveries. There may be a delay in delivery, and a second delivery fee, if there is incorrect or insufficient address information provided. You will receive a confirmation email after placing your order. You will receive a second email to let you know your order is ready.  You may then pick it up or know that it is being sent with our courier or by UPS.

What are the options for custom gifts?

We know you have ideas and budgets and we know how to mingle the two. Incorporate an event theme, your corporate culture or company product for full customization. We love doing custom projects so please contact us for more information.

Is Gift Hounds a retail store?
All of our gifts are made-to-order,  While we are not set up like a traditional retail gift shop, we love walk-in clients because it means we get to meet you in person! Just know that we may need a few minutes to put your gift together. If you are short on time or you already have an idea of what you are looking for, please give us a call or place your order online and we can have something put together for you before you arrive.